Interpersonal Communication Skills - Chapter 1

What is communication?

• Transferring thoughts, information, emotion and ideas through gesture only.

• Conveying meanings from one entity or group.

• The imparting or exchanging of information by speaking only.

Three things are most important and essential in any communication process they are sender, receiver and the ______.

• air

• sound

• chanel

• channel

Any communication without word of mouth, spoken words, conversation and written languages are called ______.

• verbal communication

• non-verbal communication

• no communication

• none of above

"No U-Turn".

Which signboard below are the BEST to describe the traffic signal.

• 
• 
• 
• 

Linear model of communication is a simple ______ .

• three way communication model

• two way communication model

• one way communication model

• multi-layer communication model

______ model is a linear communication model which was made for public speaking.

• Berlo’s SMCR

• Shannon Weaver

• Aristotle’s

______ transactional model is a multi-layered feedback system.

• Helical

• Barnlund’s

• Becker’s

What is interpersonal skills?

• An ability to get along with friends while performing the job.

• An ability to get along with family while performing the job.

• An ability to get along with colleagues while performing the job.

The Important of interpersonal skills are for ______.

• love relationship

• frame an image

• self-productivity

• leadership skills

What is empathy?

• The ability to understand and share the feelings of another.

• The feelings of pity and sorrow for someone else's misfortune.

• None of above.