Chapter 12 Customer Relations

Chapter 12 Customer Relations

10th - 12th Grade

27 Qs

quiz-placeholder

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Chapter 12 Customer Relations

Chapter 12 Customer Relations

Assessment

Quiz

Life Skills

10th - 12th Grade

Practice Problem

Medium

Created by

Jennifer Ferris

Used 6+ times

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27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Making money should be your primary sales goal.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Good marketing is simply meeting the needs of customer.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your attitude should be sales oriented, not customer oriented.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One effective greeting is to talk about the weather.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a customer visits your establishment and after the greeting and transition, you might consider asking for a direct need or concern.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You wont be able to engage all customers and may not have time to, either.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One direct way to close the sale is to ask how the customer would like to pay for the product, thus you are implying that they will purchase the item.

True

False

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