Professionalism

Effective workers possess strong interpersonal skills.

• True

• False

Verbal messages a person conveys may come from a person’s tone of voice, facial expressions, and eye contact.

• True

• False

Empathy is feeling compassion for a person or cause.

• True

• False

The way a person looks and dresses is a form of nonverbal communication.

• True

• False

Using slang or texting abbreviations is effective and appropriate in professional writing.

• True

• False

People have the same basic needs, values, and priorities.

• True

• False

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

• True

• False

Good communication begins with ____.

• A

• nonverbal messages

• aggressive communication

• positive relationships

To be a good communicator, effective human services workers use ____ communication.

• assertive

• nonverbal

• passive

• aggressive

The first step of the decision-making process is to ____.

• identify alternatives

• consider each alternative

• state the decision to be made

• take action to follow through on the decision