Professionalism

Effective workers possess strong interpersonal skills.

• True

• False

Verbal messages a person conveys may come from a person’s tone of voice, facial expressions, and eye contact.

• True

• False

Empathy is feeling compassion for a person or cause.

• True

• False

The way a person looks and dresses is a form of nonverbal communication.

• True

• False

Using slang or texting abbreviations is effective and appropriate in professional writing.

• True

• False

People have the same basic needs, values, and priorities.

• True

• False

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

• True

• False

Good communication begins with ____.

A. words the sender speaks

B. nonverbal messages

C. aggressive communication

D. positive relationships

• A

• B

• C

• D

To be a good communicator, effective human services workers use ____ communication.

A. assertive

B. nonverbal

C. passive

D. aggressive

• A

• B

• C

• D

The first step of the decision-making process is to ____.

A. identify alternatives

B. consider each alternative

C. state the decision to be made

D. take action to follow through on the decision

• A

• B

• C

• D