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Parts Management Training

Authored by Maninder Singh

Professional Development

5th Grade

Used 12+ times

Parts Management Training
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19 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the two major roles of the Parts Manager?

Managing department expenditures and increasing Dealer profit

Improving Customer Satisfaction (CS) and increasing Dealer profit

Recruiting necessary employees and increasing Dealer profit

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When KPI results are not reaching set targets, what action should be taken next by the Parts Manager?

Reprimand the staff who are responsible

Analyze the cause of the problem

Reduce targets to lower levels that can be achieved by staff

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the Business Management process that Parts Managers should follow as one of their main duties?

Planning, Monitoring and Controlling

Order Taking, Receiving, and In-binning

Training, Controlling and Supervising

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not part of the Parts Manager's job description?

Supplying parts to Aftersales channels quickly and smoothly

Handling every service customer complaint personally

Judging the best course of action to meet business objectives

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which two major factors should be considered when the Parts Manager proposes an action plan (or approves a staff-proposed action plan)?

Feasibility and cost effectiveness

Work environment and visibility of warehouse location descriptions

Performance indicators and maintaining the continuity of conventional parts operations

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following describes best why it is so important for dealers to increase the level of Customer Satisfaction?

High CS is seen to promote further visits to the service workshop and new vehicle repurchases by existing Customers, resulting in future business opportunities in parts sales.

Every dealer has no choice but to employ a slogan of CS in every aspect of communication with Customers as Customer Satisfaction has become commonplace.

As negative word-of-mouth travels quickly, every dealer should act as if it believes that Customers are the most important aspect of their business.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What major principle for the Parts Department is the Loyal Customer Cycle based on?

Strict adherence to AS-DOS and increasing Dealer profits

Prompt parts supply for on-time delivery and improving CS

Educating staff to improve parts warehouse productivity

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