LinkedIn Learning: Problem Solving

The absolute first step of problem solving is ...

• to be sure you know the answer

• to be sure you've got the right cause

• to be sure you are you

• to be sure you've read the question

What's the most common reason for getting the wrong cause?

• A problem might not have a cause at all

• Fixing the symptomps will be enough

• A problem might be it's own cause

• There can be a common cause for two problems so we think one problem is causing the other.

What are the "Five Whys?"

• a way to blame management for everything

• a way to assess the system rather than the first person who has a problem

• a linear method for getting to the root cause of a problem

• Yes, Yellow, Yorkshire, Yams and Yacht

What is the best type of thinking when solving a problem?

• Use the logical part of your brain first, then the creative part.

• Generate lots of ideas and then choose the best one.

• Tap your intuition by running with the first idea that you think of. It will be the best.

• Think inside the box.

When brainstorming, you should adopt this practice for the results.

• Collect all the ideas, including the bad ones.

• Throw out the bad ideas as you go along.

• Separate the ideas generation from the judging process.

• Use the same people for the idea generation and for the judging.

What should an effective problem solver keep in mind when thinking about creativity?

• There are just three effective ways to increase creativity.

• Creativity can help you identify a problem but not solve it.

• Creativity is fixed -- you either have it or you don't

• Creativity can be increased via many different techniques.

When solving problems, is it better to use intuition or logic?

• Intuition is the most effective approach to solving problems.

• Logic is the most effective approach to solving problems.

• Neither approach is helpful for solving problems.

• It's better to use both approaches and see if the results agree.

What is the name of the facilitator?

• Chris Evans

• Chris Croft

• Martin Evans

• Martin Croft

This negotiation rule means, "Nobody gets upset when their ideas are rejected, and the ideas keep flowing in a positive and creative atmosphere."

• Don't settle

• Use both logic and intuition

• Separate the generating of ideas from the judging of them

• Involve other people in generating ideas

True or False:

These are the Top 5 Negotiation Rules according to Chris Croft:

1. Never jump straight to a solution
2. Involve other people in generating ideas
3. Separate the generating of ideas from the judging of them
4. Use both logic and intuition
5. Don't settle

• True

• False

• Meh

• None of the above