Offering Service

Man : Excuse me, Madam. May I help you bring that bag?

Woman : Oh, no thanks. I can manage myself.

Man : Alright. If you need a help, let me know.

Woman : Yes, thank you very much.

What can we learn from the dialogue?

• The woman needs help.

• The man wants to ask the bag.

• The woman refuses the man's offering.

• The man manages the woman's bag.

• The man can carry his own suitcase.

Man : You are very busy, mother. Is there anything I can help?

Woman : Yes, please, clean that pan and bring it to me!

Man : ....

What is the best response to say next?

• Please, don't bother.

• It's okay.

• I can manage it well.

• I'll do it.

• That's a good idea.

Woman : I am very busy right now. I have to finish my paper. Then, I must pick up my brother.

Man : ....

What is the most appropriate response to say next?

• No, thanks. I can manage it myself.

• What if I pick up your brother?

• What can I do for you?

• Do you think it is a good idea?

• if you don't mind. Thank you.

Man : Oh, no, I have to return this book.

Woman : What if I return your book?

Man : .............................................

What is the best response to say next?

• I don't know what to do.

• Please, borrow it for me.

• Lend me your member card

• If you like it, you can borrow it.

• if you don't mind, please return it for me.

Ali : Excuse me, Mam. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mam?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay.

What will Ali probably do?

• He won't manage the books on the shelf.

• He will buy a shelf of books.

• He will sell the books.

• He will sell the shelf.

• He will manage the books on the shelf.

Ali : Excuse me, Mam. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mam?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay.

The underlined words express ....

• Accepting service.

• Refusing service.

• Offering services.

• Declining services.

• Giving information.

Ali : Excuse me, Mam. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mam?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay.

The underlined words express ....

• Offering help.

• Refusing services.

• Accepting services.

• Declining helps

• Giving information.

Ali : Excuse me, Mam. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mam?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay.

What does the underlined sentence mean?

• Accepting help.

• Reducing help.

• Declining services.

• Offering helps.

• Introducing a new comer.

Ruth : Have you finished your dinner?

Grandma: Yes, I have.

Ruth : Would you like me to wash the dishes?

Grandma: It's okay. I don't mind washing the dishes for my grand daughter.

Ruth : No, Grandma. You have taken care of me when my parents are not at home. Let me do it for a change.

Grandma : That's very kind of you, darling.

What does the underlined sentence mean?

• Refusing help.

• Declining help.

• Offering help.

• Inviting to do something.

• Asking for information.

Ruth : Have you finished your dinner?

Grandma: Yes, I have.

Ruth : Would you like me to wash the dishes?

Grandma: It's okay. I don't mind washing the dishes for my grand daughter.

Ruth : No, Grandma. You have taken care of me when my parents are not at home. Let me do it for a change.

Grandma : That's very kind of you, darling.

What does the underlined sentence mean?

• Offering help.

• Refusing Help.

• Declining help.

• Accepting help.

• Neglecting suggestion.