Chapter 8

Things that get in the way of effective listening are called

• annoyances

• barriers

• feedback

• channels

Skills that help you read with more understanding include focusing your mind, improving your vocabulary, and

• staying on track

• reading slowly and carefully

• forming pictures

• forming opinions

People usually speak in order to inform, to entertain, and to

• draw conclusions

• tell stories

• persuade

• summarize

It is important when writing that you know your purpose, your subject, and your

• audience

• setting

• intrest

• jargon

70% of our waking hours are spent communicating

• true

• false

Becky folded her arms across her chest and impatiently tapped her foot as she waited for John to finish explaining to her why her views were incorrect and his were right. What type of communication is Becky participating in?

• verbal

• non verbal

• feedback

• listening

Jargon can be helpful only if you are writing to members in your professional field.

• true

• false

Kyle doesn't like the way his boss handles certain situations in the office. When Klye's boss starts explaining to him how to properly complete a work report, Kyle does not pay attention to the message that is being sent. What preventing Kyle from receiving the message his boss is sending to him.

• distraction

• channel

• setting

• emotional block

Communication skills are not highly valued in today's job market because most employers are looking for someone who has good computer skills and can do the job.

• true

• false

Every message must be sent and received for communication to happen

• true

• false