Professionalism

Which of the following is not a part of personal care?

• Covering Tattoos

• Showering Daily

• Eating well balanced meals

• Neatly styled hair

How should employees behave during conversations with clients and coworkers?

• Disrespectfully

• Professionally

• Judgmentally

• Opinionated

When is it OK to not tell the truth in a professional setting?

• When it benefits the employee

• When it benefits the clients

• When it benefits the supervisor

• It is never acceptable

Marty works at a hospital in which all employees are required to wear closed-toe shoes. Marty disagrees with this rule. What should she do?

• Wear any shoes she desires

• Start a petition to change this rule

• Quit her job

• Comply with the rules and wear appropriate shoes

What is NOT involved in the process of exchanging messages?

• Listening

• Being Persuasive

• Receiving Feedback

• Sharing Information

Which of the following demonstrates responsibility?

• Procrastinating

• Admitting to a mistake

• Taking an extended lunch break

• Lying about an error

In what way can an employee demonstrate commitment?

• Always reminding a co-worker that they have to finish a task

• By getting to work late daily

• By performing a task halfway

• Staying late to help a co-worker finish a difficult task

What should an employee do if a goal fails to be accomplished?

• Ignore it and move on to another goal

• Evaluate the goal and determine why it failed

• Become frustrated and quit

When solving a problem in a group, which of the following traits should be demonstrated?

• Compromise

• Independence

• Inflexibility

• Stubbornness

The office manager must solve a scheduling conflict that involves the entire office. What should she consider before she implements a solution?

• Is this the best solution for her (the office manager)

• Is this the best solution for the entire office

• Is this the best solution for management