Ch. 4 Vocab Quiz

Verbal communication to determine desired results

• Reflective listening

• .Client consultation

• Intake form

• Communication

Accurately sharing information between 2 people or group

• Reflective listening

• Client consultation

• Intake form

• Communication

Listening, repeating what was said in your own words

• Reflective listening

• Client consultation

• Intake form

• Communication

Client questionnaire or consultation card

• Reflective listening

• Client consultation

• Intake form

• Communication

It is your ____________ to make the client happy enough to pay for the service & come back

• Respond instead of react

• Remain Neutral

• Ultimate goal

• Think before you speak-don’t comment

Do not get involved in drama

• Respond instead of react

• Remain Neutral

• Ultimate goa

• Think before you speak-don’t comment

Think before you speak-don’t comment

• Respond instead of react

• Remain Neutral

• Ultimate goal

• Think before you speak-don’t commen

Eager; desire to learn

• Cooperation

• Courtesy

• Enthusiasm

• perseverance

Thoughtful, considerate, & unfailing kindness

• Cooperation

• Courtesy

• Enthusiasm

• perseverance

Does not give up easily.

• Cooperation

• Courtesy

• Enthusiasm

• Perseverance