Change Management

Why the current state has such holding power?

• Good management

• Employee's comfort zone

• Effort needed to start the change

• Organization complexity

What is the BIGGEST threat to change?

• Too many initiatives happening at the same time

• Can't see the future state clearly

• Employee's resistance to change

• Ineffective coaching

Which of the following is the barrier point? A(5) D(4) K(3) A(1) R(2)

• Desire

• Reinforcement

• Ability

• Knowledge

What will be the impact if Knowledge has a low score?

• Sustained reduction in productivity

• More resistance to change

• Fail to embrace complexity in the market to change

• Employees will revert to old ways of doing thing

What are the 4 quadrants of the impact of change?

• Processes, People, Procedure, Organization

• Organization, Systems, Job Scope, People

• Processes, Organization, Job Scope, Procedure

• Procedure, Organization, Job Scope, Tools

What is the mistake of sponsors?

• Fail to communicate about change

• Fail to involve customer in the change

• Fail to embrace complexity in the market to change

• Fail to force employee to change

The 3 corners of PCT are?

• Leadership, Sponsorship, Change Management

• Leadership, Change Management, People Management

• Sponsorship, Change Management, Project Management

• Sponsorship, People Management, Project Management

What is the MAIN advantage of implementing Change Management?

• Increase probability of project finishing on or below budget

• Increase probability of meeting project target

• Ensure project finish on time

• Increase adoption and usage rate

• All the above

The 2 phases of Change Management are?

• Initiating, Executing, Closing

• Preparing, Executing, Closing

• Preparing, Managing, Reinforcing

• Initiating, Managing, Reinforcing

Which word describe the uncertainty of the Future State?

• Anger

• Worrisome

• Frustration

• Acceptance