Introduction to Quality

All are important Quality Characteristics except one?

• Reliability

• Durability

• Editable

• Efficiency

The objective of quality assurance is:

• product or service meets customer requirements

• specific activities taken to confirm that the QA plan is effective

• written set of procedures and activities aimed at delivering products that meet or exceed a customer's expectations

The Three Major Business Factors are:

• Quality - Cost - Improvement

• Quality - Service - Delivery

• Product - Quality - Cost

• Quality - Cost - Delivery

Click on the Forward-Looking Quality for buying a new car (more than one answer is accepted)

• Easy driving

• No Defectives

• Deluxe feeling

• Scratches are absent

• Comfortable riding

What is the correct sequence for Product Quality?

• Q. of Design, Q. of Production, Q. of Planning, Q. of After-Sales Service

• Q. of Planning, Q. of Design, Q. of After-Sales Service, Q. of Production

• Q. of Planning, Q. of Design, Q. of Production, Q. of After-Sales Service

• Q. of Design, Q. of Planning, Q. of After-Sales Service, Q. of Production

In Quality Management System terms, VOC stands for:

• Volatile Organic Compounds

• Vocational Opportunity for Customers

• Voice of Customers

• Voice of Christiano

The Sales in the Product Lifecycle goes through the following stages:

• Introduction-Growth-Maturity-Decline-Rejuvenation

• Introduction-Growth-Decline-Rejuvenation-Maturity

• Introduction-Growth-Decline-Maturity-Rejuvenation

• Introduction-Growth-Rejuvenation-Maturity-Decline

Which of the following parties is not part of the "Quality of Order"

• Distributors

• Planners

• Designers

• Wholesaler

• Consumers

Tauchi's Approach to quality is defined as:

• Quality is a Gain which a Product assigns to a Society after its shipment

• Quality is a Loss which a Product assigns to a Society after its shipment

• Quality is a Loss which a Product assigns to a Society after its production

• Quality is a Gain which a Product assigns to a Society after its production

“The Paper should not tear while being printed on by a Rotary Press" is a True or Substitute Quality

• True Quality

• Substitute Quality