CNA Communication & Culture

What is the correct order of the three-step communication process?

• Sender sends message, Receiver receives message, Receiver provides feedback

• Receiver receives message, Sender sends message, Receiver provides feedback

• Receiver provides feedback, Receiver receives message, Sender sends message

• Sender sends message, Receiver provides feedback, Receiver receives message

Types of verbal communication include;

• Reading

• Nodding one's head

• Crossing one's arms

• Writing

Which of the following is an example of a barrier to communication?

• NA uses medical terminology with the resident

• NA asks the resident to repeat sentence

• NA speaks the same language as the resident

• NA speaks clearly using a professional tone of voice

Which of the following are ways for NAs to avoid barriers to communication

• The NA should use slang so that the resident understands more easily

• The NA should respond with "Why?" when resident makes a statement

• The NA should use medical terminology when talking with the resident so that the resident will more easily understand his condition

• The NA should ask open-ended questions that require more than yes or no responses

An example of active listening is

• NA looking around the room while the resident is speaking

• NA finishing the resident's sentences to make communicatiion faster

• NA focusing on the resident and providing feedback

• NA talking constantly so that there are no pauses in conversation

Which of the following is an example of objective information?

• "Mrs. Johnson says she has a rash on her torso."

• "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso"

• "Mrs. Johnson must have a rash because she looks uncomfortable"

• "Mrs. Johnson needs some lotion"

What is a proper way for an NA to respond if a resident does not hear her or does not understand her?

• The NA should speak more quicly

• The NA should speak more softly or whisper

• The NA should speak slowly and clearly

• The NA should shout

Positive responses to cultural diversity include;

• Valuing and respecting each person as in individual

• Seeing all people from a certain culture as being the same

• Preferring people of one culture over those of other cultures

• Making assumptions about a person based on stereotypes about their culture

Which of the following shows the correct conversion of 0530 to regular time

• 12:30 a.m.

• 12:30 p.m.

• 5:30 a. m.

• 5:30 p.m.

Which of the following shows the correct conversion of 2:35 p. m. to military time?

• 2435

• 1435

• 2235

• 1235