Receptionist

To present a professional image of the company a receptionist should.

• Have pointless and casual conversations about the weather with all visitors.

• Point out to visitors any shortcomings in their dress style.

• Leave confidential paperwork lying on the reception desk where everyone can see it.

• Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner.

An effective all round receptionist is.

• A team player who is also able to work on their own initiative.

• A loner who works best on their own.

• An extrovert who is only effective when they work as part of a team.

• A person who is only sociable after work.

A receptionist should have good communication skills so they can.

• Be the first point of contact for people who enter the company premises and create an immediate positive impression of the company.

• Gossip with colleagues.

• Write professional correspondence.

• Pass messages from one person to another.

A reception desk needs to be manned at all times of the working day.

• True

• False

The purpose of the receptionist's job is to serve as a contact between client and operator, between operator and management, and between operators themselves.

• true

• false

Choose those responsibilities below that match the duties of a receptionist:(four answers are correct)

• Answer the phone

• Smile

• Count the cash drawers

• Greet the clients

For a Receptionist, what would be the way of answering or receiving a caller.

• Hi how can I help you?

• This is ... speaking, How may I help you?

• Hi youve reached sunnys animal clinic, my name is ... how can I help you?

• "Good morning, ... speaking."

How must one greet a client?

• Politely

• Angrily

• Annoyed