Call Center Quiz 1

JAZZ whatsapp service is only for Commercial users

• true
• false

Billing information received using JAZZ WHATSAPP is as per details updated at CRM

• true
• false

Jazz whatsapp number is

• 2147483647
• 2147483647
• 2147483647
• 2147483647

Customer can invite friends at JAZZ WORLD and can win free minutes

• true
• false

New sim cannot be purchased by JAZZ WORLD

• true
• false

A new customer will get a login bonus on JAZZ WORLD APP

• 500MB
• 200MB
• 300MB
• 400MB

Jazz WORLD APP is available in URDU as well

• true
• false

Jazz Prepaid users will now also be able to view their recharge history with the dates only

• true
• false

How many complaints one user can submit in 24 hours for his primary number

• 3
• 5
• 6
• 1

''Let's resolve this together'' is an example of:

• Probing technique
• Passive behavior
• I-statement technique
• Diplomatic language