Interpersonal Skills

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

• Technical Skills

• Interpersonal Skills

• Time Management Skills

• Organizational Skills

These are all good rules for ____________.

i. Separate your feelings from your actions

ii. Stay calm

iii. Wait until you are calm to respond

iv. Write down your emotions

v. Stay positive

• Making Friends

• Appropriate Contact

• Social Skills

• Controlling Your Emotions

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.

• Thoughts

• Actions

• Desires

• Anger

It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?

• During breaks

• Waiting for a meeting to start

• When you see a coworker working at his or her desk

• Passing someone in a hall

When socializing with your manager or boss, there are some things you should NOT talk about. Which of the following situations should you NOT discuss with your manager or boss?

• Last night's football game

• Your relationship problems with a friend or significant other

• A story you heard about in the news

• The weather

Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?

• Receive and share ideas

• Learn about new opportunites

• Increase business

• All of the above

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.

• Introduce

• Talk about

• Discuss

• Promote

What is the best way to handle conflict in your life?

• Be aggressive

• Be deferring

• Be assertive

True/False? You should always manage relationships for the better good.

• True

• False

True/False? Always be opened minded in the workplace.

• True

• False