Communication

In verbal communication, how is emotion expressed?

• Tone of voice

• language choice

• frowning or crossing arms

• through confidence

Which is an open-ended question?

• Have you ever had a heart attack?

• Do you have abdominal pain?

• How did you fall?

• When did you last eat something?

Which of the following is a benefit of oral communication over written communication?

• It contains emotion that allows for immediate feedback

• It can be researched for accuracy

• It is revised before delivery

• It clearly organizes thought

What should be done if you are concerned about a patient's ability to understand important information?

• Get permission from the patient to speak with a family member.

• Give the patient the information and assume he understands when he nods.

• Assume it will not harm the patient not to know every detail.

• Leave it to the physician to figure out because you have other tasks that need to be completed.

What does being sensitive to boundaries mean?

• The ability to recognize the emotional and physical limits of others

• Encouraging a patient to do something that he says he cannot do

• Being firm with patients

• The combination of empathy, respect, and courtesy

Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge?

• sign language

• Look at the patient's chart when speaking

• use gestures

• writing messages

Which of the following is true of communication barriers?

• The best way to deal with prejudice is to tolerate and ignore it.

• Someone with preconceptions is open-minded towards others and their ideas.

• Cultural communication barriers are simple to overcome.

• When people are preoccupied with their own problems, they can miss much of the message when coming from another person.

What is the benefit of using SOAP notes?

• Employees know where to look for information

• It is more time-consuming

• It describes changes to the patient's status or treatment

• It is in chronological order

If a patient doesn't speak or understand English, what can be used to help improve the outcome of their treatment?

• A service recovery log

• A chaplain

• An interpreter

• A family member

According to the communication process, who provides information?

• Sender

• doctor

• receiver

• feedback