Chapter 9 Hospitality Information System

The applications of IT in front-office management is for

• Electronic locking system

• Sales and forecasting

• Room status and housekeeping management

• Auxiliary guest services

Choose the right statement about PMS

i. PMS is also used in manufacturing industries, local government

ii. PMS provides a centralized computer system

iii. PMS stands for Property Management Service

iv. PMS have increased the efficiency of hospitality industries

• i, ii, iii

• i, ii, iv

• ii, iii, iv

• All of the above

The rooms management module of PMS is for

• Checking guest information

• Handles reservations at the property level

• Records dates of stay

• Tracking the status of guest rooms

Below is the features of successful hotel website accept,

• Quality information

• Maps

• Room management

• Multiple language support

Specialize in managing multiple electronic distribution channels for hotels, the meaning of

• Channel manager

• Mobile apps

• Online travel agent (OTAs)

• Metaseach engine

Increase the safety and security of guest, by removing illegal entry into the guest room and illegal duplication of keys, is refer to

• Guest information and entertainment devices

• Private branch exchanges (PBX)

• Guest services technology

• Electronic locking system (ELS)

Which of the following is the energy that is not used in hotels?

• Doorbell

• Elevator

• Air-conditioner

• Porters

Definition: A complete package of hardware, applications, operating systems, help support and maintenance.

• Turnkey system

• Turkey package

• Turnitin system

The example of point-of-sale (POS) is return on investments, guest bills and cost of goods sold

• None of above

• I am confused

• 100% true

Bonus: What is the first hotel in Malaysia that use keyless entry system?

• First World Hotel

• Aloft KL Sentral

• Hotel Seri Malaysia