Knowledge Check for Other On-Road Issues

WHAT IS THE CORRECT FLOW OF THE STEPS TO FORFEIT THE BLOCK:

• Tap Menu in the upper left corner and then Calendar in the Amazon Flex app.

  Select the day for which you want to forfeit the block.

  Tap Forfeit This Time and then swipe to confirm.

• Select the day for which you want to forfeit the block.

  Tap Forfeit This Time and then swipe to confirm."

  Tap Menu in the upper left corner and then Calendar in the Amazon Flex app.

• Tap Menu in the upper left corner and then Calendar in the Amazon Flex app.

  Tap Forfeit This Time and then swipe to confirm.

  Select the day for which you want to forfeit the block.

WHERE CAN A DRIVER UPDATE THEIR DRIVER'S LICENSE?

• writing to [e-mail]

• the Amazon Flex App

• by tapping the menu button in the upper left corner

HOW CAN WE HELP IF THE DP HAS CONCERNS ABOUT MISSING THEIR BLOCKS?

• advise them to go to Amazon employees of the Delivery Station, ask for help and ask them to fix the issue.

• advise them Self-service using the "Help" Option in their App

• advise them to contact off-road support via email, either through the Amazon Flex App or by writing to [e-mail]

If driver doesn't answer the return call, HOW MANY ATTEMPT ARE ALLOWED?

• 1

• 2

• 3

if you were already on a call with that driver and the call got disconnected, WHAT IS THE MAXIMUM TIME TO INITIATE A CALL BACK TO THE DRIVER?

• 15 secs

• 2 minutes

• 1 minute

If DLP page is not pulling up, WHAT OTHER TOOLS CAN USE TO FIND THE DRIVER'S CONTACT NUMBER?

• RCLP

• CSC

• PSUI

What information do we provide if a driver ask if he/she has check-in or not?

• Time of check-in

• Station where he check-in

• Date of check-in

• None of the above

What app do yo use to check if a driver is on Duty?

• a) PSUI

• b) Visibility UI

• c) Cacpacity UI

• d) Kronos WorkForce

In Capacity UI, Which of the following status does "not" mean that the driver is on duty?

• a) Finishing

• b) On Duty

• c) Arrived

• d) Active

If the driver is having a repeat issue, how many times we consider before we transfer to Off-Road Support?

• a. 1 time

• b. 2 times

• c. 3 times and more