Chapter 7 Memos, E-mail and Letters

All business messages should promote goodwill.

• True

• False

Business correspondence is a written message, such as a memo or letter, that deals with business matters.

• True

• False

A memo is a formal business documents sent to someone outside the company.

• True

• False

Printed memos are the most common type of internal business communications.

• True

• False

The first step in planning a letter is to identify the objective of the message.

• True

• False

The first line in the heading of a memo is the date line.

• True

• False

When sending a memo to a long list of recipients, the writer should use a distribution list.

• True

• False

An attachment notation tells the recipient that another separate document is attached.

• True

• False

A heading is used on the second page of a letter but not on the second page of a memo.

• True

• False

In an e-mail message, the date is inserted automatically when the message is sent.

• True

• False