Chapter 9 Vocabulary

A(n) _______ is a disagreement, struggle or fight

• party

• conflict

• power struggle

• attitude

When a conflict ______ ,it becomes more serious.

• struggles

• attitude

• disputes

• escalates

Which is NOT a cause of a conflict

• property dispute

• personal loyalties

• lack of respect

• power sharing

Conflicts between two or more people

• power struggle

• interpersonal conflicts

• attitude

• loyalties

The process of ending a conflict through cooperation and compromise is called

• conflict establishment

• conflict escalation.

• conflict resolution

• conflict clarification

The use of communication and, in many cases, compromise to settle a disagreement is known as

• negotiation

• cooperation

• brainstorming

• mediation

Which step will NOT increase the chances that your negotiation will be effective?

• Check your facts

• Avoid careful planning

• Plan what you will say

• Choose the time and place carefully

Bringing in a third party to help others resolve their conflicts peacefully is called

• negotiation

• mediation

• resolution

• administration

Which is NOT a typical step in peer mediation

• Establishing ground rules

• Hearing each side

• Punishing the side that is wrong

• Exploring solutions

An unlawful physical attack or threat of attack

• violence

• assault

• random violence

• homicide

• rape