Dealing with complaint

What is the meaning of "complaint" ?

• Keluhan

• Pemesanan

• Barang

What is the meaning of "Front Officer"

• Tamu

• Petugas depan

• Penjaga keamanan

What is the meaning of "Guest"

• Tebakan

• Tamu

• Petugas depan

What is the meaning of "problem" ?

• Masalah

• Tugas

• Barang

What is the meaning of "uniform" ?

• Baju pramuka

• Baju seragam

• Baju batik

Guest : The AC in my room is not working well

Front Officer: __________________

• No, thank you

• We are so sorry. Let me contact the repairman to fix it.

• Yes, please

Hotel Manager : One of the button in the uniform is lost

Designer : _____________________

• Yes, please

• It's okay, thank you

• Please, accept our apologize. We will fix it.

These are the correct language expressions of dealing with complaint. except ?

• I’m sorry for this inconvenience

• Please accept my apologies

• Yes, what can I help you?

Guest: I can't use the telephone in my room. Can you help me?

Front Office: _______________________

• I’m going to see how we can make this better for you

• What is the problem?

• What happens?

Customer: It is already a month and I haven’t get the clothes that we ordered

Designer: ___________________________

• We're sorry for this inconvenience

• Wait for a minute

• You're welcome