Communication in Healthcare

When you prompt the sender to add more detail to the original message, you are:

• Paraphrasing

• Reflecting

• Asking questions

• Requesting examples

Deafness, blindness, or impaired speech are examples of:

• Physical disabilities

• Psychological attitudes

• Cultural diversity

• All of the above

When verbal and nonverbal communications agree with each other, what is more likely to happen?

• Nothing

• The receiver will become confused

• The message will be understood

• The sender will become angry

When interacting with an individual with aphasia or speech impairments you should not:

• Allow them to try and speak

• Use pictures with key messages

• Repeat the message

• Make them go quickly, because you do not have time for this

In verbal communication, how is emotion expressed?

• By frowning or crossing one's arms
• Language choice
• Tone of voice
• Through confidence

Which of the following is NOT true of communication in health care?

• Health care workers must always be conscientious to touch patients with kindness and respect.
• Patients can understand your emotion through your tone of voice.
• Health care workers should cross their arms when speaking with patients.
• You will need to communicate with co-workers, patients, administrators and visitors.

Values, beliefs, ideas and characteristics passed from one generation to the next:

• culture
• assimilation
• customs
• ethnicity

A classification of people based on national origin and/or culture:

• acculturation
• cultural assimilation
• ethnicity
• ethnocentric

^{All of the following are part of the "4C's of Culture" for the healthcare worker to include when asking the patient questions, except:}

• "What do you call your problem?"
• "What can we do for you?"
• "What do you think caused your problem?"
• "What have you done to cope with your problem?"

In regards to cultural diversity, healthcare worker's must learn to be:

• Honest
• Hard workers
• tolerant
• professional