NCI test prep

What are the crisis development/ behavior levels?

• hitting, punching, pushing, kicking

• verbal, physical

• Anxiety, defensive, risk behavior, tension reduction

What approach should you use with a student demonstrating anxiety?

• Directive

• Supportive

• Therapeutic Rapport

• Physical Intervention

What approach should you use with a student demonstrating defensive behavior?

• Therapeutic Rapport

• Support

• Directive

• Physical Intervention

What approach should you use with a student demonstrating tension reduction?

• Therapeutic Rapport

• Supportive

• Physical Interventions

• Directive

What approach should you use with a student demonstrating risk behavior?

• Therapeutic Rapport

• Support

• Directive

• Physical intervention

What is the value in learning the four levels and the corresponding attitudes?

• Helps you to intervene early and appropriately.

• Prevents you from over or under reacting

• Helps you to avert crisis.

• Because I have to pass this test!!!!!

Verbal Escalation Continuum includes what attributes?

• Questioning

• Refusal

• Release

• Intimidation

• Tension Reduction

Describe the three reasons you should use the supportive stance?

• Communicates respect, Nonthreatening, Safety

• Communicates respect, Litigation, Professionalism

What are the two ways you use the decision making matrix to determine risk?

• Identify the problem and take action

• Verbal and Physical

• Likelihood and Severity

• There are more than two ways to determine risk.

Postvention is use for....

• Students only.

• Staff only.

• Both students and staff.