CS Training 2

Which of the following are paid by the customer on their bill?

• 10% tax of phone

• Programming and Setup

• 2 Year Price

• Activation/Upgrade Fee

What is the cost of the plan for 4 lines unlimited: 1 start, 2 play more, 1 do more with autopay and paperless billing?

• 190

• 170

• 160

• 180

What is the cost of the plan for 6 lines; 5 start and 1 get more unlimited with auto pay BUT NOT paperless billing?

• 210

• 260

• 250

• 270

Work discounts take money off what part of a customer's MRC (capped data)?

• LINE ACCESS

• DEVICE PAYMENT AMOUNT

• PLAN

• FEATURES

What is the MRC? 8 GB PLAN. Motorola Edge +, LG Stylo 6, Samsung A51, Samsung Tab A8.4 (D.P). TMP MD. 20% work discount.

• 270.21

• 256.21

• 260.21

• 246.21

Calculate M.R.C with First Responder Discount Applied: 2 Lines Unlimited: 1 Play More UW, 1 Get More UW. IPhone 11 Pro Max 256GB (TMP), IPhone 11 64GB (TMP). Apple Watch Series 6 44mm (TMP), MIFI 6620.

• 309.08

• 301.56

• 289.08

• 294.08

What is the total number of phone and tablet lines a customer can have on a traditional consumer account?

• 10

• 8

• 15

• 12

How many connected devices (HUM, JETPACK, NUMBER SHARE, GIZMO, PALM) can a customer have on a traditional consumer account?

• 15

• 20

• 10

• 5

If a rep sells 3 iphones, 1 android, and a tablet, what is the threshold for all devices?

• 205

• 215

• 235

• 255

How much is Verizon's activation/upgrade fee?

• 35

• 20

• 30

• 40