Quality Engineering - 1
University
•10 Qs
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Quality Engineering - 1
Quiz
•
Science
•
University
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Practice Problem
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Medium
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HSRimo Tan
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In modern era, definition of quality is ...
It is the least expensive
It meets the customer’s needs
It is produced by a famous manufacturer
It has a well-recognized brand name
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
One of the following is not a quality cost:
Appraisal costs
Prevention costs
Processing costs
Failure costs
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Quality Function Deployment (QFD) starts with identifying ...
Engineering specifiaction
Competitors benchmark
Customer needs and requirements
Product features
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A methodology used to proof the product and process designs against possible failures is called ...
Failure Mode Effects Analysis (FMEA)
Quality Function Deployment (QFD)
Design of Experiment (DoE)
House of Quality
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In QFD, the customer needs and requirements are known as ...
Customer Satisfaction
Voice of the Customers
Customer Expectations
Marketing Survey
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In KANO model, there are four categories of customer requirements that have a different impact on customer satisfaction, which are ...
Basic, Performance, Excitement, Reverse
Basic, Indifferent, Performance, Reverse
Basic, Indifferent, Excitement, Reverse
Basic, Indifferent, Performance, Excitement
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The requirements that will impact customer satisfaction proportionally to their availability is called ...
Basic
Excitement
Performance
Reverse
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