LO1 Unit 1.6 Hardware Troubleshooting

What corrective action should be taken on a printer that prints unknown characters?

• Reinstall the driver.

• Increase the memory.

• Replace the drum wiper

• Replace the fuser.

Users in an office complain that they are receiving "Document failed to print" messages when trying to print to a network printer. What is a likely problem?

• The printer toner is low.

• The printer drum is dirty.

• The printer is configured with an incorrect IP address.

• The printer does not have enough memory.

A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)

• The index service is not running.

• The computer has a virus.

• An update has corrupted the operating system.

• The UAC has been turned off.

• The user has breached the user security policy.

A user makes the complaint that the computer will not turn on.  What is your first troubleshooting step? 

• Shake the computer
• Check to make sure the RAM is installed correctly
• Try another mouse and keyboard on the machine
• Check to make sure it is plugged in and that the computer is getting power

When determining a problem with a computer that won't turn on, which of the following is one of the most important questions to ask?

• Have you recently installed any new hardware or software
• What did you have for lunch today
• Does your printer work
• What version of windows are you using

If your computer's CPU fails, what will happen when you turn on the machine?

• You will get a warning message that the computer is overheating
• You will be able to boot into windows but it will go slow
• The power turns on, but nothing displays on the screen
• The computer monitor will turn on but the PC will make a clicking sound

Will your computer turn on without a sound card?  

• Yes
• No

What would be a symptom of a hard drive that is about to fail? 

• Your computer will work but will only go half its normal speed
• The pictures on your screen will be blurry
• Your mouse and keyboard stops working
• The hard drive makes a clicking sound

Will your computer turn on without a Power Supply?

• Yes
• No

Will your computer turn on without a hard drive?  

• Yes
• No