
Process Mapping
Other
Professional Development
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not a purpose of process mapping?
communication
planning
management
none of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All of the following are key elements of a process map except...
input and output
review
activity steps
decision points
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is an example of a high level mapping tool?
tree diagram
top-down flow diagram
swim-land technique
spaghetti diagram
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not an example of a functional mapping tool?
SIPOC
deployment flow diagram
detailed flow diagram
value stream map
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are examples of operational mapping tools (select three)?
spaghetti diagram
tabular method
value stream map
detailed flow diagram
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are approaches to create a process map (select three)?
strategy deployment
self-generate
one-on-one interview
group interview
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are perspectives of the Balanced Scorecard?
profitability, market share, innovation, efficiency
cost savings, customer base, new product introductions, effectiveness
capitalization, customer loyalty, market size, cycle time
financial, customer satisfaction, learning and growth, internal processes
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