WRS #20 Sample Test Questions

You must attend an important luncheon for work and dress appropriately. You should wear

• what you would wear to a job interview.

• what you would wear for a night on the town.

• casual clothing.

• what you would wear to a formal event.

How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:

• professionalism.

• teamwork.

• integrity.

• diversity awareness.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?

• Ask the manager to stop and document the incident.

• Remain calm and report the problem to the human resources department.

• Directly confront the manager about the situation.

• Join in with the use of the inappropriate language to fit in.

Demonstrating communication etiquette, using positive body language, and wearing workplace- appropriate clothing reflect a value of:

• professionalism.

• project management.

• independence.

• work ethic.

Working with elementary school-aged children in the afternoons, Jamie is very conscious of what she wears and how she presents herself, knowing that her appearance makes an impact on the children. Jamie is demonstrating:

• professionalism.

• integrity.

• creativity.

• teamwork.

Carol often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?

• Professionalism

• Diversity awareness

• Creativity

• Critical thinking

Nicole always wears short skirts and boots. Management has told her that her outfits are inappropriate for work, but she does not agree. She needs help with:

• professionalism.

• integrity.

• customer service.

• work ethic.

Dalia has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of:

• professionalism.

• creativity.

• diversity.

• motivation.

You are working at your desk trying to meet an important deadline when a coworker walks up to introduce you to a new customer. You should

• stop what you are doing, stand up, and shake hands with the new customer.

• look up and greet the new customer, then get back to work.

• pick up the phone and pretend to be on a call so that your coworker will not stop at your desk.

• explain that you cannot be interrupted at this time.