Billing Quiz

What are the timelines for Collection?

• 45- Collections, 100- hard disconnect, on or around 90- soft disconnect

• 100- Collections, 45- hard disconnect, on or around 90-soft disconnect

• 45- soft disconnect, on or around 90- hard disconnect, 100- collections

Are you allowed to upgrade a customer when they are past due?

• Yes

• No

How can you identify if a customer is in a geographical area that is experiencing an outage?

• JSIML

• Outage Board

• IBA (Interactive Billing Assistant)

• KDB (Knowledge Database)

A customer is past due if they have an amount due in the 31-60 day aging bucket or older.

• True

• False

If a customer is “soft disconnected”, what amount has to be collected to restart services?

• Current amount and Past Due

• One month in advance

• Past due amount

• None of the above

Non Pay Accounts are written off and sent to a collection agency on what day?

• 90

• 45

• 60

• 100

How many digits does the account number contains?

• 16

• 16

• 13

• 10

Promise to Pays are allowed once every _____ days.

• 50

• 30

• 100

• 60

The Billing Day is determined by the installation/connect day of the service.

• True

• False

What is Remedy?

• Our troubleshooting tool that needs to be filled out on each call

• Our ticket tracking system, that works hand in hand with DART when accessing accounts.

• A system that tracks our calls

• We do not use Remedy