Provide Front Office Service (WSDip)

The third phase of the guest cycle is

• Arrival Phase.

• Departure Phase.

• Occupancy Phase.

• Pre-arrival Phase.

Which of the following is/are pre-arrival activity/ies?

• Choice of Hotel

• Identification of Sources of Business.

• Pre-assignment.

• Establishment of Credit

Which one of the following is an "Arrival" activity?

• Modify registration record.

• Creation of guest history.

• Collection of room key.

• Room and rate changes.

When a guest checks in and the FOA is unable to trace the reservation, this situation is called a/an

• claimed reservation.

• unaccounted reservation.

• missing reservation.

• unallocated reservation

Which of the following information is required by law for registration of guests?

• Passport number.

• Guest nickname.

• Guest credit card.

• Guest nationality

It is compulsory for guests to sign the registration card during check-in as it

• provides confirmation of guest’s duration of stay and departure time.

• provides proof of the guest’s stay and that the charges are incurred by the guest.

• ensures that the guest’s credit card details are accurate and verified at check in.

• ensures that the guest name is spelt and pronounced correctly so as not to offend the guest.

To calculate the cash deposit/preauthorisation amount, the following formula should be used:

• (room rate X incidentals X no of nights

• (room rate X no of nights)+(incidentals X no of nights)

• (room rate X no of nights X 1.177)+(incidentals X no of nights)

• (room rate X no of nights X 1.177)+(incidentals X no of nights X 1.177)

Christine is checking in Mr Tan and noticed the billing instruction is "RO TO TA" and he is staying for 3 nights. Given that the details are as follows, calculate the amount of preauthorisation Christine has to take:

Room Rate : $180 nett

Incidentals : $50 per night

Round off your answer to the nearest whole number

• $150

• $200

• $786

• $800

The guest gave a Debit Card when credit was established at check-in, Thomas, the FOA should

• decline and insist on a credit card.

• accept and process a preauthorisation on the debit card.

• accept and process a sale transaction of the required deposit.

• accept and update the debit card number in the system and advise the guest to provide the card at check-out

What is the final step of rooming a guest?

• Offering services

• Leave and follow up

• Escorting to the room

• Presenting the room facilities