Test #4 Therapeutic Communication and Cultural Competence

Noise in the communication process ONLY refers to sounds and words spoken

• true

• false

Non verbal communication accounts for 80% or more of all communication.

• true

• false

Some cultures believe sickness and injury happens due to outside factors like supernatural forces or bad deeds.

• true

• false

Encoding a message is the same thing as using a channel of communication

• true

• false

Poor or lack of communication is a common cause for patient complaint and dissatisfaction with their healthcare.

• true

• false

Gestures and body language are a universal language to all cultures and everyone understand everything.

• true

• false

it is important to know what cultures are represented in your care settings.

• true

• false

Which of the following is NOT a purpose of therapeutic communication

• to collect healthcare related information about patient

• to provide feedback in the form of healthcare related information, education and training

• to access the patient's behavior, and when appropriate, to modify the behavior

• To learn how a patient plans to pay for their healthcare

Communication between healthcare workers and patients should be everything BUT...

• supportive

• charitable

• empathic

• no nonsense

Who initiates the communication process and decides on what message to send and how to send it?

• sender

• receiver

• the channel

• feedback