Written Communication Skills

When composing a business letter, what step usually follows the creation of an outline?

• mailing the letter

• researching important facts

• writing a first draft

• making needed corrections or updates

You are addressing a formal letter of thanks to John Thumb, M.D., for talking to your HOSA chapter about careers in surgery. What is the correct way to address you letter?

• Dear Dr. Thumb:

• Dear Dr. Thumb, M.D.:

• Dear John:

• To whom it may concern:

You are writing a formal letter to express your position on stem cell research. In what part of the letter would you state your position on stem cell research?

• heading

• introduction

• body

• conclusion

You are writing an e-mail to confirm Gerry Brown as guest speaker for a HOSA chapter meeting. What closing sentence would be the MOST appropriate?

• We look forward to hearing what you will be speaking on.

• Let us know if you have any questions we look forward to hearing from you.

• Thanks for sayin' you'll be out guest speaker.

• We look forward to your presentation to our chapter members.

In which sentence are all the words spelled correctly?

• The physician's negligence was the result of equiptment failure.

• The physician's neglignese was the result of equipmant failure.

• The physician's negligence was the result of equipment failure.

• The physicin's neglijence was the result of equipment failure.

When writing in a patient's chart and describing the patient's reaction to receiving bad news, what would the BEST way to describe the patient?

• She was all torn up about being told she has diabetes.

• The patient reacted in a hysterical manner.

• The patient clearly was not receptive when they told her she is a diabetic.

• She cried softly for approximately five minutes after learning her diagnosis.

A patient refuses to take the vitamin with iron that the nurse gave her. When asked why she refused, the patient explained that it makes her constipated. How should the nurse record the refusal in the patient's chart?

• Patient refused vitamin with iron.

• Patient refused vitamin with iron, stating "It makes e constipated."

• The patient would not take her vitamin for personal reasons.

• I said, "Here is your vitamin with iron. The patient replied "No thanks', I asked "Why?" The patient replied "Because it makes me constipated."

Karl Miller is a nursing assistant. How should Karl sign a chart entry for a patient who tells him his headache has gone away?

• Patient states "headache has gone away." Karl Miller

• Patient states "headache has gone away." KLM

• Patient states "headache has gone away." K. Miller CNA

• Patient states "headache has gone away." Kar L Miller, Nursing Assistant

Which entry in a patient's chart uses correct spelling and grammar?

• The patient's pneumonia is improving.

• The patience pneumonia is improving.

• The patients pneumonia has improved.

• The patient has improved pneumonia.

Lily accidentally wrote about a patient's complaint on the wrong patient chart. What should she do?

• Notify both patients' physicians.

• Discard the page with the error and start all over.

• Use white-out or correction fluid to cover the error.

• Cross out the error with one line, write "error" and initial it.