2nd 9weeks PHS

Gowns, gloves, face, shield, masks, and goggles are all considered____________

• health and hygiene equipment

• personal protective equipment

• standard sterilization apparel

• none of the above

When a person is apologetic and uses a tentative tone of voice in an attempt to avoid conflict, he or she is considered ____.

• passive

• aggressive

• passive-aggressive

• assertive

People who are loud, use a demanding tone of voice, and use “you” statements to accuse or humiliate others are considered ____.

• passive

• aggressive

• passive-aggressive

• assertive

When a person uses a sarcastic tone of voice and says “yes” but means “no,” he or she is considered ____.

• passive

• aggressive

• passive-aggressive

• assertive

People who use a firm tone of voice and “I” statements to express feelings and opinions clearly are considered ____.

• passive

• aggressive

• passive-aggressive

• assertive

SBAR, the standardized communication format used for reporting changes in a patient’s status, stands for ____.

• Status, Behavior, Attitude, and Referral

• Situation, Background, Assessment and Recommendations

• Status, Behavior, Assessment, and Recommendation

• Situation, Background, Attitude, and Referral

Which of the following techniques should healthcare workers use when communicating with patients to encourage them to share information?

• open-ended questions

• “why” questions

• questions that can be answered with “yes” or “no” responses

• All of the above.

Which of the following conditions requires the use of simple language and short sentences spoken slowly and clearly?

• cultural or generational barriers

• cognitive impairments

• sensory impairments

• environmental distractions

When working with a patient who has a(n) ____, you should face the patient as you speak to improve lip reading.

• hearing impairment

• visual impairment

• speech impairment

• cognitive impairment

A(n) _____ healthcare team includes professionals from different health science training backgrounds.

• responsible

• interdisciplinary

• diverse

• registration