SGS Business 2.5.5 Effective Training and Development

Which best describes the term, training? When employees:

• Complete training modules online

• Learn from work colleagues

• Attend courses at college

• Learn the skills and knowledge required for them to perform their job roles effectively

Which best describes unexpected or unplanned training that comes from directly observing work colleagues?

• Informal training

• Self-learning

• Formal training

• Target setting

What is a potential benefit to a business of training its employees?

• Higher staff motivation

• Lower labour productivity

• Higher business costs

• Lower staff retention

What is a benefit to a business of providing ongoing training for all employees?

• Staff retention will be lower

• Productivity will be higher

• Costs will be lower

• Labour turnover will higher

What is a benefit to a business of an employee receiving formal training?

• Specialist training is provided by expert trainers

• It is usually cheaper than providing informal training

• It is quick, as employees do not have the opportunity to ask questions

• Employees can continue to produce whilst being trained

A large retail chain has recently invested in a new customer ordering system in its branches. A course, undertaken by all employees, was used to retrain staff on the use of the new technology. What best describes this way of training?

• Self-learning

• Informal training

• Formal training

• Ongoing training

What describes the method of training whereby employees learn from their own mistakes?

• Ongoing training

• Informal training

• Self-learning

• Formal training

To become a head teacher, a deputy head needs to gain a professional qualification. Which of the following methods of training would be best to enable the deputy head to reach their goal?

• Formal training

• Performance reviews

• Informal training

• Self-learning

Which option is a benefit to a manufacturing business of new production line workers receiving informal advice from more experienced employees on the best ways for them to perform their roles?

• Staff will follow an official, recognised training programme

• Employees will gain a formal qualification

• Formal specialist advice will be received by employees

• Staff will gain first-hand experience of the exact job requirements

A farm takes on 30 new workers in the summer to pick the fruit harvest. The only training available to new employees is unofficial advice from experienced employees. Which option best describes this way of training?

• Self-learning

• Formal training

• Target setting

• Informal training