RHS DECA Hospitality Cluster Exam

Gabriele is giving a persuasive presentation on the humane treatment of livestock. Which of the following

should she do to conclude her talk in a persuasive way:

• A. Provide an outline that contains all the information she shared

• B. Challenge the audience to make informed choices at the grocery store

• C. Summarize the main arguments and points shared during the talk

• D. Share all the resources she consulted when preparing her speech

Because front desk clerks give out information to callers, it is very important for them to have

• A. a professional appearance.

• B. a wide range of experience.

• C. excellent verbal skills.

• D. good body-language skills.

XRT Corporation's human resources manager sends a memo to all employees that describes some

general changes that will affect their health insurance next year. This is an example of __________

communication.

• A. verbal, upward

• B. lateral, downward

• C. mass, upward

• D. formal, downward

What is fraud?

• Any unlawful activity.

• Persuading someone to act in one's favor. Typically illegally.

• Deception purposely carried out to secure unfair or unlawful gain.

• Lying.

What is negligence?

• When a business is not doing something necessary or required.

• An illegal agreement that forbids customers from buying goods and services from competitors.

• When a business is "in the red".

• A negative number. Especially when referring to income.

What is production in DECA?

• A play or musical.

• Taking notes in two columns.

• The place where a product is made.

• The process or activity of producing goods and services

What is the function of Blind Carbon Copy (BCC)?

• Hides email addresses from the email's recipients.

• A British TV channel.

• Creating identical products using a completely mechanized system.

• determining and adjusting prices to maximize return and meet customers' perceptions of value.

What is inelastic demand?

• When a good is finite and exhaustible.

• When demand for a good or service is constant, event if product's price changes.

• When a good if is infinite and can be made in unlimited amounts.

• When consumers adjust demand for products based on price.

How is Floating Exchange Rate determined?

• Determined by the years of experience of a freelance worker.

• Determined by supply and demand. Changes depending on the market.

• Determined by the stock market.

• Determined by the government.

What does Accounts Receivable mean?

• Bank accounts that are in good standing.

• Accounts left over from people's deaths which goes to the government.

• Money that is owed to a business.

• Where businesses store their allotted spending expenditure.