Chapter 7 Management and Leadership

The effort to direct and lead people to accomplish the planned work of the organization

• controlling

• implementing

• organizing

All the activities involved in obtaining, preparing, and compensating the employees of a business

• planning

• implementing

• organizing

• staffing

The process of accomplishing the goals of an orginization through the effective use of people and other resources.

• human relations

• management

• staffing

Determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.

• staffing

• organizing

• controlling

The way a manager works with and involves employees.

• human relations

• management style

• ethical business practices

Analyzing information, setting goals, and making decisions about what needs to be done.

• organizing

• staffing

• planning

Identifying and arranging the work and resources needed to achieve the goals that have been set.

• organizing

• planning

• controlling

Top-level managers with responsibilities for the direction and success of the entire business. Examples are chief executive officer, president, and chief operating officer.

• Middle Managers

• Executives

• Supervisors

• Assistants

Specialists with responsibilities for specific parts of a company's operations. Examples: marketing managers, customer service managers, operations managers, human resources managers

• Executives

• Supervisors

• Middle Managers

• Assistants

These people are the first level of management in a business and responsible for day-to-day work of a small group of employees. They evaluate the work performance of their employees and implement the plan of executives and middle managers.

• Middle Managers

• Executives

• Supervisors

• Assistants