Business Communications Final Exam Prep

To persuade is an attempt to __________ a person's thoughts or actions.

• correct

• influence

• dismiss

• ignore

The acronym ____________ is used to describe the step-by-step process for composing (writing) a sales letter.

• SELL

• CELOL

• S.A.L.E.S

• None of the options are correct

A sales letter should conclude (finish) by asking the reader for a specific _________.

• Amount of money

• Car

• Action like visiting a link or calling a number to order a product or service.

• None of the options are correct

A _________ is a type of persuasive letter used to make and explain a demand for repayment, restitution, or replacement of a product or service

• Clam letter

• Demand Letter

• Collection Letter

• Claim Letter

When communicating orally (speaking), the sender (speaker) only needs to focus on the verbal message being sent. It does not matter if they are rude or harsh in their tone (style of speaking).

• True

• False

The goal of the communication process is to arrive at a mutual (common) understanding between sender and receiver.

• True

• False

Assumptions are when we believe something to be true without having evidence.

• True

• False

In communication, a sender is the person

• Speaking

• Writing

• Showing with their body a certain message. For example, smile (I'm happy!)

• All options are correct

Assumptions can have positive impacts like

• Helping us make decisions quickly

• Always making the right assumption

• Judging others quickly

• Not talking to people because we already know lots about them

Both delayed (received later) and immediate feedback are useful components in the communication process.

• True: it is always useful to receive feedback

• False: No, feedback is useless if received after too long