Front Office Operations

Sleeping rooms are the major source of income for lodging properties?

• True

• False

The rooms division is divided into 4 departments:

• front office, front desk, housekeeping, security

• engineering, front office, parking, housekeeping

• front office, housekeeping, security, engineering

The rooms division keeps track of room and guest information by using a:

• racking system or PTL

• racking system or PMS

• racking system or PPP

The front office handles everything related to selling rooms and entertaining guests

• True

• False

In large hotels front office responsibilites may include:

• reservations, front desk, uniformed services

• reservations, security, housekeeping

• reservations, front desk, lobby operations

A non quaranteed reservations does not expire

• True

• False

A guaranteed reservation holds the room until the guest arrives

• True

• False

Tasks for reservations agents may include: choose all that apply

• selling the propery

• keeping a room inventory

• making a reservation

Uniformed services is also called guest services

• True

• False

guest services include: (check all that apply)

• taking out the trash

• door services

• parking and transportation