IT Essentials Chapter 7-8 Checkpoint

1. A user got a Bluetooth headset as a gift but cannot make it work with a smartphone. The user visits the service desk for help. What are two things that the technician should show the user? (Choose two.)

• how to pair the headset

• how to turn on Bluetooth

• how to turn on location services

• how to join a wireless network correctly

• how to set the proper battery usage configuration

2. A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

• The battery is defective.

• The battery has been overcharged.

• The battery is not holding a charge.

• The battery has passed its usage period.

• An incompatible charger has been used.

3. A user in a law firm has a locally attached laser printer. The user wants to make it available to other office workers. What are two disadvantages of sharing a locally attached printer? (Choose two.)

• The computer may perform slowly at times.

• An Ethernet NIC must be installed on the printer.

• All other office workstations must use the same printer driver.

• Documents sent to the printer will leave a copy on the computer.

• The printer is not available if the computer is rebooted or shutdown.

4. A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?

• Use a software print server.

• Use a computer-shared printer.

• Use a hardware print server.

• Install a second printer.

5. A user is looking for a laptop with touchscreen capabilities. Which technology makes the display of a laptop a touchscreen?

• LED

• OLED

• inverter

• digitizer

6. A large department store is deploying a new method of payment that allows a shopper to make a payment by placing a smartphone on a sensing device. Which service must be enabled on smartphones to support this technology?

• IR

• NFC

• Wi-Fi

• Bluetooth

7. A user has a locally attached printer and is sharing it with coworkers in an office. A coworker is trying to print a long document and a print spooler error message appears. What should the user do to try to solve the problem?

• Reboot the computer.

• Reinstall the printer driver.

• Reconfigure the printer port.

• Test the printer by having the coworker send a small file to the printer.

8. A user is installing a local laser printer and prints a test page after installation. However, the printer prints unknown characters. What is the most likely cause of the problem?

• The toner cartridge is low.

• The cable connection is loose.

• The cable connection is loose.

• An incorrect printer driver is installed.

9. A user is installing a local laser printer and receives an “Access Denied” message. What is the problem?

• The printer is powered off.

• The printer cable connection is loose.

• The printer is installed on the wrong port.

• The user account does not have administrative privileges.

10. A local service shop needs to replace one of its printers. The current printer is used to print invoices on 3-part carbonless forms with continuous feed. Which type of printer would meet the requirement?

• laser

• inkjet

• thermal

• dot matrix