Workplace Communications Exam

The communication process has five components: the sender, the message, the receiver, the feedback, and the

channel.

• True

• False

Gestures, facial expressions, and posture are examples of nonverbal symbols.

• True

• False

The social setting is not a factor of the message environment.

• True

• False

Restating the main points is a good way to check your understanding of a message.

• True

• False

The same reading speed should be used for scanning and for careful reading.

• True

• False

All business messages should promote goodwill.

• True

• False

In a modified block style letter, all lines begin at the left margin.

• True

• False

In a letter, the letter address contains the name and address of the receiver.

• True

• False

When using instant messaging, text keyed in the current session appears in the chat window.

• True

• False

Printed memos are the most common type of internal business communications.

• True

• False