Chapter 14 and 15 Sales Review

Which is a suggestion selling method?

• Special sales opportunities
• Cross-selling
• Up-selling
• All the above

When should you use suggestions selling?

• After they committed, before they pay
• Before they pay
• When they walk in
• After they leave

A suggestion selling method where the salesperson offers the product at a discount is known as a  ____________.

• Up-Selling
• Cross-Selling
• Special Sales Opportunities

Which is NOT an example of online customer support?

• FAQ page
• Survey on the bottom of a receipt
• Live chat

Which is an example of a direct close?

• Make a customer decide between 2 items
• Ask for the sale
• Give a discount
• Compare selling points

What should you NOT do to a customer

• Be helpful
• Be friendly
• Ask them for their customer info
• Rush them

A suggestion selling method where the salesperson offers a larger quantity of the product is known as ____________.

• Up-Selling
• Cross-Selling
• Special Sales Opportunities

This close is used when a product is in short supply or the price will increase soon.

• Service Close
• Standing Room Only
• Direct Close

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• Service Close
• Standing Room Only Close
• Which Close
• Direct Close

An initial effort to close the sale is known as a __________ close.

• Direct
• Trial
• Service
• Standing Room Only