
Chapter 14 and 15 Sales Review
Authored by Jessica Nelson
Life Skills
11th - 12th Grade
Used 1+ times

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55 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is a suggestion selling method?
Special sales opportunities
Cross-selling
Up-selling
All the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should you use suggestions selling?
After they committed, before they pay
Before they pay
When they walk in
After they leave
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A suggestion selling method where the salesperson offers the product at a discount is known as a ____________.
Up-Selling
Cross-Selling
Special Sales Opportunities
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is NOT an example of online customer support?
FAQ page
Survey on the bottom of a receipt
Live chat
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is an example of a direct close?
Make a customer decide between 2 items
Ask for the sale
Give a discount
Compare selling points
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you NOT do to a customer
Be helpful
Be friendly
Ask them for their customer info
Rush them
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A suggestion selling method where the salesperson offers a larger quantity of the product is known as ____________.
Up-Selling
Cross-Selling
Special Sales Opportunities
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