The Account object has two record types named ‘Prospect’ and ‘Customer’. A user would like that when he clicks on the ‘New’ button on the account page, the ‘Prospect’ record type is selected automatically for creating the account record. What can be used to enable this? Choose 2 answers.

A. Default record type settings in the user's profile

D. Record type preference in User Settings

B. Default record type settings in a permission set

C. Default record type settings on the Account object

John needs a number of colleagues to have visibility and collaborate on a case related to an account he owns. What is the best way to allow them to have access to the case record? Choose 1 answers.

A. Add the users to the case team

B. Set the organization-wide sharing default to 'Public Read Only'

C. Use manual sharing to grant access to each user

Which of the following are valid identity verification methods? Choose 2 answers.

A. Using the Salesforce Authenticator mobile app to verify the account activity

C. Using the verification code in an email that is sent to the address associated with the account

B. Using an API key pair that includes a unique secret key to verify the account activity

D. Entering a phone number every time during login to receive a verification code in a text message

For any customer centric organization, the opportunity or deal record data are sensitive. A sales manager has requested the administrator to monitor some of the important fields that are getting changed by multiple teams from time to time during the sales lifecycle. Which security option can the administrator choose to achieve this? Choose 1 answers.

B. Enable field history tracking for the opportunity object and create a report

A. Provide the 'View All Data' permission to the sales manager to allow seeing all changes

C. Enable organization-wide default sharing settings for the opportunity object to set it to sales manager level

D. Provide the 'View All' permission to the sales manager to allow seeing all changes.

A user has contacted the Salesforce Administrator as they need to create a Campaign and do not see the ‘New’ button when they navigate to the Campaigns screen. They do have visibility to Campaign records. What can the administrator do to resolve this? Choose 2 answers.

B. Ensure that the 'Marketing User' checkbox on the user record is selected

D. Ensure that the user's profile has the Create permission on the Campaign object

A. Ensure that the user's profile has the correct Campaign page layout

C. Ensure that the 'Create Campaigns' checkbox on the user record is selected

John Ray is a Salesforce Administrator at Newport Inc. He needs to create 200 users but he does not want to notify the users of their login details. What is the most efficient way to achieve this? Choose 1 answers.

D. Use Data Loader to create users

A. Use the Create Multiple Users feature and deselect the 'Generate new password and notify the user immediately' option

B. Create each user manually and deselect the 'Generate new password and notify the user immediately' option

C. Open a case with Salesforce to create the users and request no email notifications

What is true regarding setting up users? Choose 2 answers.

B. The profiles available depend on the license type selected

C. The username and email address can be different, except when setting up multiple users

A. The administrator sets a temporary password and this is automatically emailed to the new users

D. A user can have multiple roles but only one profile

Adam wants to delete an account and the 15 contacts associated with the account. Which method should he choose to delete the records in the most efficient way? Choose 1 answers.

D. When Deleting the account record, the associated contact records will be deleted automatically

A. Use Data Loader to mass delete the records

B. Ask a developer to write a query in the developer console to delete the records

C. Select each contact record and delete one by one. Once all of the contact records have been deleted, the account record can be deleted manually.

What does a page layout control when a user views or edits a record? Choose 3 answers.

B. Permissions to edit a record

Sales reps are grouped by different geographical regions. Each rep can handle any lead within their region. What should be implemented for this situation? Choose 1 answers

C. Set up assignment rules to assign leads to queues based on region

A. Set up workflow rules to assign leads to queues based on region

B. Set up workflow rules to assign leads to individuals based on region

D. Set up assignment rules to assign leads to individuals based on region

Modaxy Communications is a VOIP (voice over internet protocol) solutions provider. Logan, the sales director wants to have inquiries regarding their new service and phone hardware bundle automatically assigned to a team consisting of his best sales reps. What can be done to facilitate this? Choose 2 answers

B. Identify sales reps with the best sales numbers and create a queue with those as members

D. Set up an assignment rule that routes the new service and phone hardware bundle leads to a queue

A. Create a workflow rule to be notified of inquiries regarding the new service and phone hardware bundle then assign those leads to the queue

C. Create a public list view then filter for new service and phone hardware bundle inquiries then assign those leads to the queue

Cosmic Repair Solutions has set up Enterprise Territory Management in its Salesforce org. The Sales Director of the company would like to allow sales representatives to view the sales forecasts for the territories to which they are assigned. Which forecast type should be used for this requirement? Choose 1 answers

B. Opportunity Revenue by Territory

C. Opportunity Quantity by Territory

Marketing and Sales users at Global Systems Inc. would like more visibility into Lead and Contact participation in this year’s Trade Show. How would an Administrator build this into the application? Choose 1 answers

A. Associate the lead or contact with a campaign when they register for the event.

B. Create Cross-object formula fields to display campaign member record details on a lead or a contact record.

C. Create a custom object to track the lead and contact participation.

D. Request customers or leads to send their participation confirmation via email.

Which of the following are true regarding the Lead Conversion process? Choose 2 answers

A. An Account is created if one with the same name is not found

B. A Contact is created if one with the same name is not found

C. An Opportunity is always created

D. Custom Lead fields can be inserted into standard or custom Account, Contact or Opportunity fields.

Which statement is true regarding Opportunity Teams in Lightning Experience? Choose 1 answers

B. The opportunity owner or someone above the owner in the role hierarchy can add an Opportunity Team

A. It is not possible to create Default Opportunity Teams in Lightning Experience; a user must switch to Salesforce Classic to do so

C. Only a Salesforce Administrator can create Opportunity Teams or add team members

D. Default Opportunity Teams are defined in Profiles

The support manager of an organization informed the Salesforce Administrator of the organization’s team expansion. He will have 15 different support teams supporting different product ranges. How can the Administrator reduce the overhead of identifying and routing cases to different teams based on the product they support? Choose 1 answers.

D. Use a Case Assignment rule and queues to automate case routing

A. Use Email-to-Case functionality to automate case routing

B. Use Workflow rules to automate the assignment of cases

C. Use Case Assignment rules to automate case routing

Orbit Solutions recently migrated to Lightning Knowledge. Which of the following actions can a user perform using Lightning Knowledge? Choose 3 answers.

C. Archive multiple articles all at once using list views

E. Attach article files to emails

A. Rate articles with a range of 1 to 5 stars

Cosmic Solutions wants to ensure that emails that are sent out to customers by support agents are within company guidelines. They would like their Support Managers to approve emails. How would they achieve this? Choose 3 answers.

D. Assign the support managers the 'Email Approval' permission

Cosmic Solutions would like to understand the relationships between cases and be able to view these relationships. How would they create a relationship between the two cases? Choose 1 answers.

C. Add one of the cases as a parent of a related case using the Parent Case field.

A. In a list view, select all cases that are related and click the Related button.

B. Add each case to the Case Relationships related list.

D. Add one of the cases as a relationship of a related case using the Related Case field.

What is true regarding Salesforce Knowledge and Work Orders? Choose 2 answers.

A. Salesforce Knowledge articles can be attached to a Work Order or Work Order Line Item

D. The Knowledge One widget is used to search for Knowledge articles

B. Once attached, an article cannot be detached from a Work Order

C. Knowledge articles attached to a Work Order can be viewed and updated in the Salesforce App

How can support agents who use the Case Feed complete repetitive tasks quickly and consistently? Choose 1 answers.

A. Use macros in the case feed to enable more efficient case responses

B. Set up auto email responses for cases in the case feed

C. Set up auto-response rules for cases in the case feed

D. Set up workflow rules for cases

In order to improve efficiency and automate actions on cases, you are considering using bulk macros. What is a true statement regarding bulk macros? Choose 2 answers.

C. Bulk macros can send emails to contacts on selected records

D. Bulk macros can update field values on multiple records

A. Bulk macros can be run on multiple records of any standard or custom object

B. Bulk macros can be run on records in multiple list views

How can an administrator allow users to see more information with less scrolling in a feed-based page layout when working with records in the Salesforce console? Choose 1 answers.

B. Enable compact feed view in the console

A. Users must scroll to view records in the console

C. Enable record related list sorting in the console

D. Enable and create related list search filters

A government agency would like to use Chatter but plans to test it in one department initially. How can you accomplish this? Choose 1 answer.

B. Enable Profile Based Rollout for Chatter and disable Chatter access for any custom profiles that should not have access to Chatter

A. Enable Role Based Rollout for Chatter and select the roles that should have access to Chatter

C. Enable Chatter and disable the Chatter user permission for those users that should not have access

D. Enable Chatter and enable any custom profiles that should have access to Chatter

The users of Cosmic Marketing Solutions use Lightning Experience only. An administrator has created two custom objects, namely, Job Application and Applicant. There is a lookup relationship field on the Job Application object to the Applicant object. Users would like to be able to send an email to the applicant related to a particular job application easily. Which solutions can be utilized for this requirement? Choose 2 answers.

A. Create a custom 'Send Email' action and add it to the Job Application page layout.

B. Enable activities on the Job Application object and use the 'Activity' tab to send the email.

C. Add the 'Email Tracking' related list to the Job Application page layout.

D. Enable 'Email Notifications' on the Job Application object.

Your organization wants to allow users to create duplicate records for a custom object and report on those duplicate records when needed. How can this be done? Choose 1 answer.

B. Utilize duplicate management to allow duplicates on that object and create reports on those duplicate records

A. Enable duplicate records on custom objects on each user profile you wish to be able to create duplicates

C. Create an approval process for duplicate records and approve their submission

D. Duplicate records can never be created in Salesforce

What is true regarding the Data Export service? Choose 1 answer.

D. Data will be exported in .csv format

A. The Data Export service can be set up to run daily

B. The Data Export service will export data from all records but not attachments

C. You must request Salesforce to enable the Data Export service

A.W. Inc. uses Salesforce for managing their sales orders. It is very sensitive data and they need to backup this data at their internal server location automatically. Which tool should their Salesforce administrator use to achieve this? Choose 1 answer.

B. Use the command line interface of Data Loader and schedule the export

A. Use Data Loader every day, running export all

C. Raise a case with Salesforce to backup the data every day

D. Export the data after running a report

What are some differences between using the Data Import Wizard and Data Loader? Choose 3 answers.

A. Triggering Workflow rules is optional when using the Import Wizard but not with Data Loader

B. Data Import Wizard cannot export records but Data Loader can

D. Mappings can be saved with Data Loader but not with the Import Wizard

C. Both Data Import Wizard and Data Loader can be accessed by all users

E. The Data Import Wizard can only load standard objects but Data Loader can load custom objects

Your organization has multi-currency enabled. What can cause a record in an import file to fail? Choose 3 answers.

A. Record fails system validation rules

D. Record fails custom validation rules

B. Currency field is left blank

An account record owned by an inactive user needs to be updated. Who has the ability to update the record? Choose 1 answer.

C. System administrators and all users with visibility to the record and create or edit permissions on the account object

D. Records owned by inactive users cannot be updated; the user must be reactivated first.

The administrator for Global Shipping is utilizing Process Builder to automate business processes to increase productivity. What is true about what happens after Process Builder executes actions? Choose 2 answers.

B. The process can evaluate multiple criteria

D. The process can stop after actions execute or continue evaluating the next defined criteria

A. The process can only evaluate the next criteria when an action group contains scheduled actions

C. The process can only evaluate one criteria

In an approval process, the approval is assigned to a queue. If all members of the queue need to be notified of the pending approval, what needs to be configured? Choose 1 answer.

C. Configure the queue to send email to queue members

A. Enable email notifications in the approval process

B. Create a notification action in the approval process

D. Create an email notification template

There is a business requirement for a reminder to be automatically sent to the Lead owner if it has not been converted 10 days after the created date. How would an administrator accomplish this? Choose 1 answer.

C. Create a time dependent workflow rule

A. Create a future task to remind the lead owner

B. Create a validation rule to check the current date against the create date

If a record meets one criteria, an email should be sent. If the record meets a different criteria, a task should be created. It is possible that a record meets both criteria. What is the recommended solution for this scenario? Choose 1 answer.

C. Create one Process using the Process Builder

A. Create one Workflow Rule with two Workflow Actions

D. Define two Processes using the Process Builder

Exam 4 Admin SF

Authored by Deyvid Uzunov

Professional Development

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60 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sales user has created a list view to display accounts of premium customers in Lightning Experienc He would like to share these accounts with a public group of co-workers. What should an administrator recommend to allow the co-workers to see the accounts as quickly as possible? Choose 1 answer.

Share the list view with the public group of co-workers from List View Controls.

Create a report that shows the accounts and share it with the co-workers.

Export the list view to a .csv file and share it with the co-workers.

Use the sharing button to share the list view with the co-workers.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are valid reasons for using a custom fiscal year? Choose 2 answers.

An organization wishes to follow the Gregorian calendar

The fiscal year does not start on the first day of the month

There are 13 week fiscal quarters

The fiscal year will begin in June

The fiscal year does not start in January

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An organization is using My Domain and prevents login from the Salesforce URL. A user has reported to an administrator that they are not able to log in. The administrator has checked the login history but does not see an entry for the time when the user was attempting to log in. What could be the issue? Choose 1 answer.

A. The user did not use the My Domain URL for login

B. The user entered an incorrect password

C. The user is locked out due to invalid login attempts

D. The user entered an incorrect username

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can a feature license be assigned to a user? Choose 1 answer.

A. By giving the user a Permission Set which contains the feature license

B. From the Feature License related list of the Company Information page

C. By selecting the checkbox next to the feature to be enabled on the user record

D. By creating a new feature license record related to the user

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On Sunday you need to restrict access to your Salesforce organization for all users in order to perform maintenance of the system. What is the best way to accomplish this? Choose 1 answer.

A. Add the system administrator IP address to the trusted IP address list for Sunday only

B. Add Login Hours restrictions to all profiles except the system administrator profile

C. Add Company IP Address restrictions on Sunday to prevent any logins

D. Deactivate all users on Sunday morning and activate again on Monday morning

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following statements are true about resetting passwords? Choose 2 answer.

A. The user's security token is reset after resetting the password.

B. An administrator can only reset a password 5 times in a 24-hour period.

C. The user's account is automatically unlocked after their password is reset.

D. Any user can reset their own password by navigating to their profile.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An administrator wants to give another user the ability to assign one type of permission set designated for certain roles. How can this be accomplished? Choose 1 answers.

A. Change the permission set settings on the object in question

B. Change the user's profile to administrator so that they have the ability to assign permission sets

C. Make the user a delegated administrator and enable the delegated administrator to assign the designated permission set

D. Create a new profile and assign permission sets to it

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Exam 4 Admin SF

A sales user has created a list view to display accounts of premium customers in Lightning Experienc He would like to share these accounts with a public group of co-workers. What should an administrator recommend to allow the co-workers to see the accounts as quickly as possible? Choose 1 answer.

What are valid reasons for using a custom fiscal year? Choose 2 answers.

How can a feature license be assigned to a user? Choose 1 answer.

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Which of the following are organizational-level security access controls? Choose 3 answers.

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