PBMF Chapter 7 Review

__workers helps managers understand employees and demonstrates that managers respect their ideas.

• Assessing

• Directing

• Listening to

• Evaluating

The five functions of managers include each of the following except

• cooperating

• planning

• staffing

• organizing

A manager is better able to influence workers when he or she _.

• is recognized as an expert

• earns a large salary

• has an impressive job title

• is an older person

A good way to decide whether a business's action is ethical is to ask yourself whether it will __.

• increase company profits

• embarrass the company if it becomes public

• increase company sales

• improve the company's market position

"Leaders are born and not made."

• True

• False

Ethical behavior is made up of two parts: the actions of individuals and groups and ___.

• community values

• the results of those actions

• the financial cost of their behavior

• laws that govern those actions

Managers are expected to find ways to meet employee needs as well as business needs.

• True

• False

Management is the process of requiring all workers to follow instructions and business policies.

• True

• False

Which of the following actions by a manager emphasizes to employees that ethical behavior is a priority?

• The manager ignores an employee's use of an illegal drug because it occurred outside the office building.

• The manager observes an employee intentionally misleading a customer, but chooses to let it go this time.

• The manager confronts an employee about writing personal emails on company time

• The manager allows some defective products to go out to customers because customers will not notice the defects.

A customer service manager sends a memo to one of his employees. This is an example of

• external communication.

• horizontal communication.

• vertical communication.

• oral communication.