Admin Med Asst link 5

Select the tasks which should be completed before opening the medical office each day?

• Turn on lights

• Do not adjust the alarm system settings

• Listen to waiting voicemails

• Turn on equipment needed during the day

• Print a list of scheduled patients for the day

A patient calls and needs to cancel their appointment for tomorrow. What do you need to do?

• Record the appointment for a different date and time.

• Tell the patient you will cancel the current appointment, but the patient must call back and request a new appointment date.

• Make sure the original appointment is deleted from the schedule

• Tell the patient any rescheduled appointments are only seen at 9 a.m. the following Tuesday

A packing slip

• is a paper listing the merchandise which has been included in the box.

• is a paper listing the items ordered, shipped and the amount owed for the shipment.

• is a paper listing the ordered items which are not in stock and will be shipped at a later time.

Scheduling weekly appointments for the same day of the week at the same time is best for patients who

• Scheduling weekly appointments is not a good practice.

• do not want to schedule a routine appointment.

• need a single chest x-ray.

• need a series of appointments.

Select the options which are true about no-show or failed appointments.

• The no-show patient must be billed the mandated $50 charge for missing their appointment.

• The cancellation or no-show of the appointment should be recorded in the the patient's record.

• The documentation of the failed appointment may be needed for legal purposes.

• Prepare the dismissal of the patient from care on the third missed appointment.

The medical office is open from 7 a.m. to 7 p.m. and patients can arrive anytime to see a provider. This type of appointment scheduling is

• stream scheduling

• modified wave scheduling

• wave scheduling

• double booking scheduling

• open hours scheduling

Dr. Jones, a dermatologist, sees patients who need skin tag removal every Thursday afternoon. Dr. Jones is using

• stream scheduling.

• modified wave scheduling.

• wave scheduling.

• grouped procedures scheduling.

• open hours scheduling.

This scheduling system is beneficial for because it leaves time available to see patients with unexpected needs.

• stream scheduling.

• modified wave scheduling.

• wave scheduling.

• grouped procedures scheduling.

• open hours scheduling.

This scheduling system is very common in doctor offices. Each patient is given a specific time for their appointment. If the patients arrive at the scheduled time, there is a steady flow of patients being seen during the day.

• stream scheduling.

• modified wave scheduling.

• wave scheduling.

• grouped procedures scheduling.

• open hours scheduling.

Accessing the patient portal allow patients to self-schedule their provider visits.

• True

• False