To achieve quality (i.e., conforming products and services), it requires

• Close cooperation between management and staff

• Commitment

• An environment in which quality can flourish

• All of the above

What do you call an action to eliminate the cause of a nonconformity and to prevent recurrence?

• Action Plan

• Corrective Action

• Preventive Action

It is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities.

• Risk Level

• Risk Score

• Risk Management

What is the difference between ISO 9001 and FSSC 22000?

• ISO 9001 is applicable to industrial gas manufacturer only while FSSC 22000 is for food manufacturer only.

• ISO 9001 is a general quality standard that can be applied to any organisation while FSSC 22000 is describes a specific process to develop a food safety management system.

• ISO 9001 is risk based while FSSC 22000 is not.

A risk is the combination of the probability of an event and its ________?

• likelihood

• occurrence

• consequences

What is the correct order of 5S?

• Sort, Shine, Standardize, Set in Order, Sustain

• Shine, Set in order, Sort, Sustain, Standardize

• Shine, Sort, Set in order, Sustain, Standardize

• Sort, Set in order, Shine, Standardize, Sustain

It is a document that specify the sequence of activities, quality specifications, controlled parameters, inspection method, inspection frequency and resources relevant to a particular product.

• Quality Manual

• Quality Plan

• Work Instruction

It is a comprehensive term encompassing a collection of problem solving methods used to identify the real cause of a non-conformance or quality problem.

• Risk Assessment

• Root Cause Analysis

• Fishbone Diagram

Which of the following statement is true about calibrating a device or instrument?

• Checking the accuracy of the desired instrument

• Establishing reliability of the instrument

• Ensuring that the readings are consistent with other measurements and determining the traceability of the measurement.

• All of the above

Which one of the following is a benefit of the Quality Management System?

• Increased customer satisfaction through better understanding and communication

• Reduction in regulatory oversight

• Reduced costs through process improvement

• All of the above