Whenever a user's machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?

• A. Press and hold the CPU power button for five seconds, and then power back on.
• B. Disconnect and reconnect the internal hard drive.
• C. Remove the CMOS battery and reinsert it after ten seconds.
• D. Remove the motherboard and place it back into the machine after ten minutes.

A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?

• A. Install a new hard drive
• B. Check for hard-drive firmware updates
• C. Replace the hard drive with a solid state drive
• D. Configure the laptop in high-performance mode
• E. Change the boot order in the system BIOS

A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekends when the customers' son will use it to play games with friends. Which of the following should the technician focus on to meet these requirements?

• A. 80mm case fans

• B. Four-core processor

• C. RAID 5 array

• D. 16GB DDR2 memory

• E. Dual monitors

A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?

• A. Residual energy on the motherboard
• B. System overheating
• C. Distended capacitors
• D. Loose battery connection
• E. CMOS battery failure

A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

• A. PCle
• B. ISA
• C. AGP
• D. USB

A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee. Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?

• A. A dual-processor motherboard with six hyper threaded cores each.
• B. A single-processor motherboard with eight hyper threaded eight cores.
• C. A dual-processor motherboard with eight overclocked cores each.
• D. A single-processor motherboard with ten overclocked cores.

Which of the following terminates a coaxial cable?

• A. DB9
• B. RJ45
• C. RG-59
• D. RS-232

Which of the following connector types is used to terminate household telephone cabling?

• A. RG-6
• B. RJ-11
• C. RJ-45
• D. RG-59

Which of the following connector types in MOST appropriate to use to connect a SOHO cable modem to the ISP?

• A. DB-9
• B. RJ-45
• C. RG-59
• D. RS-232

Which of the following technologies can be used for wireless payments?

• A. NFC
• B. Bluetooth
• C. IR
• D. LTE