Experience Hub T2

What time frame should we use when assigning to VNA?

• Pacific time with 24 hours format

• Eastern time

• Local hotel time

What is the minimum amount of compensation we can provide to the customer?

• 3%

• $25 voucher

• 10%

• 20%

We can validate an Expedia price match over the phone

• True

• False

When will the customer receive a resolution from the VNA team?

• 24 hours after check out

• 24 hours

• 48 hours

• 72 hours

Travelocity customer´s can claim price match at any time and they will always receive a refund

• True

• False

Sarah is calling to cancel her reservation, when you open the reservation you see that she bought insurance. what should you do in this scenario?

• Call the hotel and ask for the waiver

• Advise the customer to contact his/her bank

• Explain hotel´s decision

• Advise the customer to call the insurance provider if needed.

Cesar made a reservation with Orbitz but he booked the wrong dates. When you open his reservation you see that is outside penalty but the prices has increased for the right dates and Cesar does not have money to pay for the room. What options do we have available?

• Educate the customer

• Advise the customer we can use his Orbucks since he has enough to pay for the booking.

• Offer to cancel and he can call us back after he has money

What Expedia Group Brands offer Rewards Program?

• Travelocity, Orbitz, Expedia and Hotels.com

• Orbitz, Expedia and Hotels.com

• Travelocity, Expedia and Orbitz

• Hotels.com, Expedia and Travelocity

If a customer is calling you to cancel the Travelocity Compass membership you will be able to cancel it and process the full refund to the customer.

• True

• False

What are the reservations that qualify to earn Orbucks

• Pay now and pay later

• All of them

• Pay now