Principles of Human Services 1st Semester Exam Review 2019

Selecting a set of brands and then considering when and where to buy describes which of the following types of purchase behavior?

• item first

• outlet first

• function first

• price first

Lifestyle is identified by which of the following?

• activities, interests, and opinions

• attitudes, values, and beliefs

• symbols, rituals, and heroes

• age, gender, and ethnicity

A person's need for respect belongs to which of the following levels of Maslow's hierarchy?

• safety

• love

• esteem

• self-actualization

What does a customer try to achieve by asking "what problem am I trying to solve?"

• conducting product research

• identifying the needs

• listing the attributes

• comparing the items

Which of the following information about a car does CARFAX.com NOT provide?

• number of previous owners

• accident record

• recall history

• previous purchase price

Allison would like to bake a cake but realized she is out of milk. Which of the following stages of the consumer decision making process is this an example of?

• need identification

• information searching

• alternative evaluation

• purchase decision

Which of the following questions measures a person's activity?

• Do you agree the U.S. medical system needs reform?

• How important is it to you to try new foods?

• How often do you visit shopping malls?

• Do you enjoy reading?

When reading a magazine, Lisa pays attention to some ads but ignores the others. Which of the following types of selective perception is this an example of?

• selective exposure

• selective attention

• selective comprehension

• selective hearing

The stars-and-stripes flag is an example of which of the following cultural elements?

• ritual

• value

• symbol

• hero

Which of the following is NOT a renter's right?

• having a safe environment

• having privacy

• not paying the rent in case of emergency

• have a healthy environment