FT Online Final Assessment

Teleperformance DNA is based on:

• Welcome, Rapport, Listening, Resolve, Amaze

• Welcome, Listen, Engage, Respond, Amaze

• Welcome, Listen, Engage, Resolve, Amaze

• Welcome, Listen, Respond, Engage, Amaze

1. True or False: Every employee entering the production floor must have the following:

· A Teleperformance picture badge that belongs to that individual, hanging around their neck.

· All Visitors, regardless of position, place or rank, must be wearing a Teleperformance Visitor badge hanging around their neck when entering Teleperformance sites.

• True

• False

True or False:

Only the pc, monitor, headset, mouse/mouse pad, phone unit, purse and bag are allowed at the workstation.

• True

• False

What is the state of Sacramento?

• Kings

• California

• Colorado

• Texas

How many states are there in USA ?

• 50

• 52

• 54

What are the components of a NATURAL RESPONSE? (Answer all that apply)

• Be Positive

• Apology

• Empathy

• Reassurance/Assurance

• Acknowledgement Statement

Americans value time. For them, time is money. Based on our discussion, what American value is this?

• Equality

• Speed

• Control

True or False:

The Debit System in USA allows people to purchase big ticket items and pay it later on.

• True

• False

What are the Top 3/common credit card associations used by the banks in the US?

• Visa

• Mastercard,

• American Express

• Bankard

• Chase

Which statement regarding Post Paid Services is considered true?

• No contracts needed as service is linked directly to a load balance

• No applications for service need to be filled out in many cases

• Billed monthly or in set time frames

• Bills are not generated or tracked