
FT Online Assessment US 101

Quiz
•
Professional Development
•
Medium
Damsel Alivar
Used 322+ times
FREE Resource
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Teleperformance DNA is based on:
Welcome, Rapport, Listening, Resolve, Amaze
Welcome, Listen, Engage, Respond, Amaze
Welcome, Listen, Engage, Resolve, Amaze
Welcome, Listen, Respond, Engage, Amaze
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: Every employee entering the production floor must have the following:
• A Teleperformance picture badge that belongs to that individual, hanging around their neck.
• All Visitors, regardless of position, place or rank, must be wearing a Teleperformance Visitor badge hanging around their neck when entering Teleperformance sites.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: Only the pc, monitor, headset, mouse/mouse pad, phone unit, purse and bag are allowed at the workstation.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the state of Sacramento?
Kings
California
Colorado
Texas
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many states are there in USA ?
50
52
54
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What are the components of a NATURAL RESPONSE? (Answer all that applies)
Be Positive
Apology
Empathy
Reassurance/Assurance
Acknowledgement Statement
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Americans value time. For them, time is money. Based on our discussion, what American value is this?
Equality
Speed
Self-reliance
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